Natural Horseman Saddles, Exclusive provider of Parelli Saddles, wants you and your horse to be happy with our products and our service. The research and development we have performed insures our ability to build a saddle system and customizable fit that provides satisfaction for you both. Our team is available to serve you if you have custom fitting questions or concerns. In order to understand our Terms, Conditions and Return Policy, please read our Buyers Agreement carefully.
***COVID 19 PANDEMIC ORDER POLICY
VALID FROM 17 MARCH 2021
Currently, due to the global pandemic known as COVID19, Natural Horseman Saddles has had to alter our terms and conditions for custom saddle orders.
We, along with many other businesses have faced material shortages, labor shutdowns and other unforeseeable or uncontrollable challenges to our supply chain.
As a result, our ‘order//deposit-taking//payment’ structure has changed.
- To ensure we have the full commitment from you the customer when you place your order, we have reinstated our 15% non-refundable deposit policy across all new saddle orders.
- We have lengthened our production estimates. We feel comfortable quoting 6 months-12 months for saddle orders to be complete. Whilst restoring our once 3-4 month production timeframe is a priority for us, we cannot, nor will, guarantee when this is likely to be feasible as we continue to work through backlog and inconsistent supply, labor and the like. Many saddle companies who custom make each saddle (not mass produced) have similar timeframes (12 months +) as standard so our mission is to try and better that and exceed your expectations.
PLEASE BE AWARE of these conditions BEFORE accepting our BUYERS AGREEMENT.
All other items in our agreement, excluding quoted production times remain valid.
1. TERMS & CONDITIONS
All of our saddles are handcrafted by Master Saddlers, built on our proprietary SMARTFLX TM trees, exclusively made for Natural Horseman Saddles. All saddles engage the serious effort and talent of a number of craftspeople and staff who go to work for you upon receipt of your order. Each of our saddles is an individual piece of art, crafted incorporating natural, colored and/or oiled hides. We utilize only the best quality-tanned leather from tanneries sourced in the US and in England. As a natural product, leather can show scars the animal has incurred during its lifetime. Scars may become more prominent after oiling and are often more evident on some colors (light oil, medium oil) than others (chestnut, dark brown, black). Scars are individual “birth marks”, making every saddle very special and unique. Since every hide is different, colors can tone differently. While one “medium oil” is darker or more “orange” than another, “chestnut” can turn out anywhere from red to “brownish”. You should be aware that a Western saddle color will likely darken over time due to loving care which must always include handrubbed oil. Sun exposure will have an effect on the saddle color, too. The delivery time on your saddle is regularly approx. 3 – 4 months. In rare cases, the production of your saddle can take up to 6 months or longer. Delays in Customs Inspection offices when shipping internationally can easily extend the delivery time you may wait for your saddle – this cannot always be foreseen and is simply out of our control.
2. PAYMENT POLICY
At time of order, a 15% non-refundable deposit on your saddle is required to start production of your custom saddle. A full payment is due when your saddle is ready to ship to you, which can be sooner than the 3 – 4 months anticipated production schedule. If you are unable to do so immediately, we ask that an additional payment of 35% of the saddle order be made to secure that your saddle is held in our warehouse for the rest of the originally predicted 3 months period of production. At the end of the 3 months period we ask for a full payment, so your saddle can be shipped to you. If you cannot make your full or 35% additional payment, sadly, we will be forced to apply your 15% deposit as a re-stocking fee and offer the saddle for sale. For accessories full payment is due before we ship your order. Natural Horseman Saddles may require a 50% deposit on the saddle order instead of 15%, depending on the type of saddle and style, rider and horse specifications that are selected. A 50% deposit will always be required if more than one saddle is ordered. Our customer service team will notify you when a 50% deposit is required.
3. CANCELLATION POLICY
Any saddle order may be cancelled at no charge within 48 hrs of order, incl. orders on in-stock saddles. In case the saddle has shipped already (in-stock saddles only), you, the customer, are responsible for round trip shipping costs. After expiration of 48hrs, Saddle orders cannot be cancelled, returned or refunded at any time without prior (to order) written agreement from Natural Horseman Saddles. Once any custom order has been placed in our system (saddle or accessories), you have 10 working days to alter your order ‘free of charge’. After such time, your alterations to specifications (be it color, tooling, hardware, or any other design/size option) will incur fees. These fees will be outlined by our customer service team once the confirmation of your changes has been finalized. If you wish to cancel your order after expiration of 48 hrs after you have placed your order, in-store credit or exchange for alternative saddle may be available in lieu at Natural Horseman Saddles discretion. Any saddle accessory order may be cancelled at no charge within 48 hrs of order. In case the accessory has shipped already, you, the customer, are responsible for round trip shipping costs. The cancelled items must be returned to NHS prior to receiving the refund. After 48 hrs, saddle accessory orders are considered final sale and are non-refundable and non-returnable except for in-store credit at NHS discretion. Although all Natural Horseman Saddles products are non-refundable and non-returnable without prior written agreement from Natural Horseman Saddles, please contact our customer service team and we will do our best to address your concerns.
4. RETURN POLICY
You understand that, upon receipt of the saddle or any other product, it will be subject to your inspection and approval. It is your responsibility to inform us and report about damaged, defective items or incorrect shippings within 7 days after you have received our shipment to qualify for refund, exchange or in-store credit. If you wish to return an (A) defective accessory or (B) an accessory that does not match your order, please send us an email within 48 hrs to obtain a Return Authorization Number (RA#) and shipping instructions. Natural Horseman Saddles will take care of round trip shipping for (A) and (B). For your protection, we encourage you to send your approved return prepaid via UPS or FedEx utilizing our instructions and/or emailed label. We do not accept COD. Save your shipping receipt and tracking number for proof of return delivery. Natural Horseman Saddles is not responsible for return packages that are lost or damaged by the return shipping company.
4.1. DEFECTS OR FAILURE TO DELIVER
In the event any of the following may occur, Natural Horseman Saddles will make its best effort to correct the problem promptly. In all instances, Natural Horseman Saddles reserves the right to correct the problem, repair material defects or replace a saddle for any of the reasons stated below. All repairs must be performed by Natural Horseman Saddles’ approved craftspeople unless otherwise agreed to in writing. Saddle is qualified for return and full-value money refund, exchange or in-store credit if any of the following apply:
• Natural Horseman Saddles determines saddle cannot be repaired
Natural Horseman Saddles fails to deliver design features which were part of your order If your saddle qualifies for return/refund/exchange or in-store credit, saddle must be returned in its original condition and box; including all parts and packaging. Call us at 1.970.403.1370 to obtain a Return Authorization Number (RA#) and shipping instructions. Include a copy of the original invoice with your return and write your RA# visibly on the outside of the box and on the original packing slip. When qualifying for a refund, your original credit card will be credited once your return is processed. If you paid by check or Paypal, your account will be credited. Note: A credit card refund can take up to 7-10 business days, depending on your credit card company and bank. NOTE: Natural Horseman Saddles does not accept returns for the following reasons:
• Cosmetic objections such as color, leather shades and/or scars.
• Change of mind re: Saddle Model, Style (tooling, color, hardware etc.), seat size and/or fender length. In case you need assistance to determine any of the above, please do not hesitate to contact us at saddles[email protected] We are happy to help you make the right decision for you and your horse by giving a suggestion based on our long term experience, though you understand that final purchasing decision is your responsibility. We encourage you to take advantage of our test ride program. NOTE: Demo/Stock Saddles may be tried before purchase.
• In rare cases, Natural Horseman Saddles offers purchase opportunities for demo and/or in-stock saddles. If you are offered the purchase of a demo/in stock saddle, you understand those saddles are sold “as is” and are not returnable/refundable.
• In general, we do not offer refunds or returns on used items which may be offered for purchase (in rare cases), though in-store credit may be applied with prior written approval of Natural Horseman Saddles.
Natural Horseman Saddles, exclusive provider of Parelli Saddles offers a comprehensive Warranty on all of our saddles, INCLUDING previously ridden / in-stock saddles for sale. Specific saddle models have some specific detail differences. In order to find detailed information about specific Warranty, please look under Saddles – Saddle Warranty on our website. Natural Horseman Saddles´ Warranty is pledged to the original owner of the saddle and not transferable. The Warranty will be voided if the saddle is not purchased through NaturalHorsemanSaddles.com or parellisaddles.com directly.
6. CLIENT ACKNOWLEDGEMENT
I agree that my order is correct and meets with my specifications. By placing an order, you state that you have read the Buyers agreement and agree to the terms. Horse activities are inherently dangerous. Natural Horseman Saddles and it´s manufacturers, distributors and sellers will not accept any responsibilities for injury, death, damage, lameness or illness resulting for humans and/or horses from the use or misuse of Saddles & Saddle Accessories offered by Natural Horseman Saddles.
Natural Horseman Saddles, Inc.
Exclusive Provider of Parelli Saddles since 2001
111 E Main Street, Ennis Montana 59729, USA,
833-312-9444 (National Callers)
01-833-312-9444 (International Callers)