Saddle warranty

NATURAL HORSEMAN SADDLES are handcrafted utilizing our revolutionary
SMARTFLX TM trees. They are fully guaranteed to be free of defects in
workmanship and materials for 10 years from the original purchase date
from NATURAL HORSEMAN SADDLES and valid only to the new saddle owner
(non-transferable).

Warranties are only valid when the saddle has been used in accordance with the particular model’s intended purpose.
Things that may also affect your warranty are incorrect storage and or improper care.
Any saddle presented for warranty replacement/repair will be assessed on a case by case basis to
determine cause/origin of the fault in question. Natural Horseman Saddles has, at its sole discretion,
the option to repair defects or to replace the saddle as we deem fit. Shipping costs (or any taxes) to and from the
factory for repairs, not included unless fault has been claimed by Natural Horseman Saddles in which case shipping costs will be refunded/paid.

NATURAL HORSEMAN SADDLES are known for their rugged durability and beauty as well as their unique function.
However, the 10 year Guarantee does not cover service parts attached such as tie-strings, latigos, rear rigging billets,
cinch, fenders, hobble straps, stirrups, conchos, seat covering, underside fleece, suede or felt due to the variable amounts
of wear and tear that stress these items during use.

If applicable to your saddle model, all leather saddle body
parts including seat, jockeys and skirts will be warrantied for 2 years if used in accordance with care/storage instructions.
Responsible care of your saddle and all attached parts will assure many years of fine service beyond the warranty expiration date.

*If your saddle contains NON LEATHER components such as WAX WEAR, we will warranty these items also for a period of 2 years.

Customers who want to return any NHS or Parelli Saddles merchandise are asked to contact us prior to sending the item to our warehouse. We will issue to the customer a return of merchandise authorization (RMA). This let’s us know how to handle and process the returned item. Please be certain to include your RMA number on the outside of your package to us, as well as included within your order.

accessory warranty

Accessory returns are subjects to the following terms and conditions:

Please check your order carefully

Custom ordered items (items not in stock) are non refundable/returnable simply due to incorrect sizing or color choice.

If you need to return/exchange an item due to incorrect size/color etc., please call our office (contact information listed below) within 10 days from the date of receipt of the item.

No refunds or returns on used items or items past 10 days unless prior agreement from NHS is received in written form. If items is soiled or damaged from use, a re-stocking fee up to 50% may be applied and will be determined upon presentation of the item to our warehouse.

Our limited warranty covers defects in craftsmanship and/or materials. It is valid for 90 days from the date of purchase. Contact us via phone or email to coordinate a return or exchange with you.

Please save your invoice/sales order, as proof of purchase will be required with any return.

Final decisions regarding condition and reimbursement are at the sole discretion of the warranty department.

Shipping and handling charges are not refundable. Except for customers returning a defective item within 90 days, customers wishing to simply exchange items due to being unsuitable will be expected to cover all shipping costs.

Please refer to RMA process described below to arrange a return of merchandise. Note: Items returned without RMA# issued by Natural Horseman Saddles will not be eligible for a refund. You must first make contact with our customer service team before returning any items.

CONTACT US BEFORE YOU RETURN YOUR ITEM!

Customers who want to return or exchange any Natural Horseman Saddles merchandise are asked to contact us prior to sending the item to our warehouse. We will issue to the customer a return of merchandise authorization (RMA). this lets us know how to handle and process the returned item. Please be certain to include your RMA number on the outside of your package to us, as well as included within your package.

 


CONTOUR SADDLERY

#RETHINK SADDLEFIT
111 E Main Street, Ennis Montana 59729, USA,
Phone: International: (001) 833-312-9444, USA: 833-312-9444
email: [email protected] 
www.contoursaddlery.com